ITIL-4-SPECIALIST-MONITOR-SUPPORT-FULFIL STUDY DUMPS | ITIL-4-SPECIALIST-MONITOR-SUPPORT-FULFIL TEST BOOK

ITIL-4-Specialist-Monitor-Support-Fulfil Study Dumps | ITIL-4-Specialist-Monitor-Support-Fulfil Test Book

ITIL-4-Specialist-Monitor-Support-Fulfil Study Dumps | ITIL-4-Specialist-Monitor-Support-Fulfil Test Book

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Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil Exam Sample Questions (Q20-Q25):

NEW QUESTION # 20
Although many events are captured and processed automatically, some require a human response. Which software tools are MOST important for effective joint work of IT teams responding to events?

  • A. Service configuration management tools
  • B. Workflow management and collaboration tools
  • C. Knowledge management tools
  • D. Analysis and reporting tools

Answer: B

Explanation:
When human responses are required for events, workflow management and collaboration tools are essential for the effective joint work of IT teams. These tools help coordinate tasks, ensure proper handoffs, and facilitate communication between teams, making it easier to manage incidents and events that require manual intervention.


NEW QUESTION # 21
Which capability criterion supports the practice success factor 'ensuring that timely, relevant, and sufficient monitoring data is available it relevant stakeholders?

  • A. The monitoring and event management approach Is regularly reviewed and continually improved
  • B. The Key users of the monitoring data and their requirements are identified
  • C. Events am usually detected immediately after they occur
  • D. The responsibility for the approach to monitoring and event management is clearly defined

Answer: B

Explanation:
For the Monitoring and Event Management practice to be successful, it is essential to ensure that timely, relevant, and sufficient monitoring data is available to stakeholders. Identifying the key users of the data and their specific needs is crucial to ensure the data collected is meaningful and actionable.
Key Users and Their Requirements Identified (Answer D - Correct): By understanding who uses the monitoring data (e.g., system administrators, service desk teams, or business leaders) and what information they need, the service provider can tailor the monitoring setup to provide timely and relevant insights. This supports decision-making and ensures that the monitoring data fulfills its intended purpose.
Responsibility for Monitoring Approach (Answer A - Incorrect): Defining responsibility is important, but it does not directly address the need for ensuring timely and relevant data for all stakeholders.
Immediate Detection of Events (Answer B - Incorrect): Detecting events quickly is important but does not directly relate to ensuring data relevance for stakeholders.
Regular Review and Continual Improvement (Answer C - Incorrect): While reviewing and improving the approach is essential, the key to success lies in ensuring that stakeholders' specific data needs are met.
ITIL 4 Reference:
Monitoring and Event Management Practice: Ensuring that the right stakeholders receive the data they need is a critical component of this practice's success.


NEW QUESTION # 22
A service provider is running workshops to improve the value stream that is used to restore normal service after an incident. Each workshop will discuss one activity from the value stream. The problem manager is very busy and can only attend two of these workshops.
Which TWO workshops should the problem manager attend?
1. Incident detection
2. Incident registration
3. Incident resolution
4. Incident closure

  • A. 1 and 2
  • B. 3 and 4
  • C. 2 and 3
  • D. 1 and 4

Answer: B

Explanation:
The value stream focused on restoring normal service after an incident is primarily concerned with the latter stages of the incident lifecycle. Let's break down why:
Incident detection and registration (1 & 2): These are the initial stages of incident management, where the focus is on identifying and logging the incident. While important, they don't directly contribute to restoring service.
Incident resolution (3): This is where the actual work to fix the underlying issue and restore service takes place. The problem manager's expertise in identifying and addressing root causes can be invaluable in this stage.
Incident closure (4): This involves verifying that the service has been restored, documenting the resolution, and conducting any necessary follow-up actions. The problem manager can contribute to ensuring that the problem has been adequately addressed and preventive measures are in place.
Therefore, the problem manager should attend workshops 3 and 4, as these are the stages where their expertise and involvement will be most beneficial in improving the value stream for restoring normal service.


NEW QUESTION # 23
Which is a challenge of the monitoring and event management practice in a modern IT environment?

  • A. Lack of availability of monitoring tools
  • B. Volume of data
  • C. Lack of data
  • D. Service value streams

Answer: B

Explanation:
One of the main challenges in monitoring and event management in modern IT environments is the volume of data generated by various systems, applications, and infrastructure. As organizations increasingly rely on complex, distributed environments, the amount of data from monitoring systems can become overwhelming, making it difficult to identify critical events amidst the noise.
Volume of Data: Modern IT environments produce vast amounts of data, which can be challenging to manage and analyze effectively. Filtering out unnecessary data while focusing on critical events is a common issue.
Option A ("Volume of data") is the correct answer because the sheer amount of data generated by monitoring tools is one of the key challenges in modern IT environments.
Incorrect Options:
Option B: Lack of data is not typically a challenge in modern environments.
Option C: Monitoring tools are widely available, so lack of tools is rarely an issue.
Option D: Service value streams are a part of service management but are not a challenge specific to monitoring and event management.


NEW QUESTION # 24
What competency is the MOST important when performing the activity 'event logging'?

  • A. Methods and techniques expert
  • B. Technical expert
  • C. Coordinator/communicator
  • D. Leader

Answer: B

Explanation:
Event logging is a critical function within the "Monitoring and Event Management" practice in ITIL 4. This practice focuses on systematically observing services and service components to capture significant changes of state, which are identified as events. The goal is to ensure services are being effectively monitored and that events are logged and appropriately managed.
Technical expertise is vital in understanding how various systems and components work, identifying key data points, and determining the significance of certain events. A technical expert can analyze the logs, determine the root cause of issues, and configure monitoring tools effectively.
According to ITIL 4 guidance, the person responsible for event logging needs to have a deep understanding of the technical aspects of the infrastructure and applications being monitored. This allows them to configure and interpret event data efficiently to ensure the system's performance aligns with organizational goals.
Why Not Other Options?
Coordinator/communicator (A): While communication is essential for coordinating incident responses, the activity of "event logging" requires more technical knowledge than communication skills.
Leader (B): Leadership is important for managing teams, but "event logging" is a more hands-on technical task.
Methods and techniques expert (D): Although important, this role focuses more on understanding methodologies rather than having the in-depth technical knowledge necessary for event logging.
Thus, the Technical expert (C) is the most critical competency for performing event logging effectively, as this person must configure monitoring systems, identify key metrics, and interpret complex data to detect and react to system events accurately.


NEW QUESTION # 25
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